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01992 667 666 theydon@butlerandstag.com Homes to buy Homes to rent

Opening Hours

  • Monday 8:45am - 6.00pm
  • Tuesday 8:45am - 6.00pm
  • Wednesday 8:45am - 6.00pm
  • Thursday 8:45am - 6.00pm
  • Friday 8:45am - 6.00pm
  • Saturday 8:45am - 4.00pm
  • Sunday Closed

Address

4 Forest Drive
Theydon Bois
Essex
CM16 7EY

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Theydon Bois Office

Butler & Stag Theydon Bois opened its doors in June 2017 and since then has been expertly helping clients who are moving into, out of and around Theydon Bois and the surrounding areas.

Our staff at Butler & Stag Theydon Bois understand the subtleties of the local property market exceptionally well and whether you are renting, buying, selling or looking to let we can advise you on the options available to you in the current climate.

Butler & Stag Theydon Bois branch covers the following areas: Abridge, Buckhurst Hill, Chigwell, Chingford, Debden, Epping, Loughton, Ongar, Stapleford Abbotts, Theydon Bois, Upshire and Waltham Abbey.

Neil Leahy Director - Land & Homes

Neil Leahy  Director - Land & Homes

Neil is the co-owner of Butler & Stag, along with lifetime friend Michael Woolley. A resident of Theydon Bois where we opened our third office in 2017, Neil is extremely passionate about the area and saw a gap in the market to introduce our award services. Under Neil’s supervision, the office has seen accelerated growth and we are now recognised market leaders; it is equally impressive that this has taken just twelve months to achieve. Butler & Stag are also regularly commended for our fund raising initiatives raising tens of thousands of pounds for worthy local causes yearly. Away from the office Neil is a family man, he has a son and a daughter and enjoys spending time with them, along with his wife Claire. Neil also coaches his son’s football team at Buckhurst Hill FC and has overseen the transition of many of their players to professional academies.

(+44) 01992 917 652
neil.leahy@butlerandstag.com

Tony Game – Office Manager

Tony Game   Office Manager

Raised in Loughton and residing in Buckhurst Hill, Tony’s has an intimate knowledge of West Essex which proves an invaluable asset when selling properties within the area. A respected and well known figure within the local property industry, Tony has years of experience running residential sales departments. Tony’s clients respect his hardworking approach and refreshingly honest opinion, even when it isn’t what they want to hear! Tony is a big sports fan following Arsenal Football Club and representing Spurs Academy in his playing days. Socially, Tony can often be found enjoying a beer ‘or five’ in his local The Three Colt’s and after work in The Queen Victoria.

(+44) 01992 669 832
tony.game@butlerandstag.com

Sarah Chumbley – Property Manager

Sarah Chumbley  Property Manager

Sarah enjoys multiple roles within the company working from our office in Bow .They include Sales and Lettings administration, Property Management and carrying out viewings for our lettings properties. After four successful years with an independent estate agent in Old Harlow, we were delighted to secure Sarah’s services and she has proved invaluable in the growth and success of our Theydon office. Sarah thrives on offering a five star customer service experience and regularly receives excellent reviews from our clients and tenants. Away from the office, Sarah is a real home bird and enjoys spending quality time with her family and friends.

(+44) 01992 669831
sarah.chumbley@butlerandstag.com

Chris Marsh – Senior Property Consultant

Chris Marsh  Senior Property Consultant

Chris is a proven member of the Butler and Stag team and is respected for his calming approach to property sales. Chris expertise includes negotiating, Valuing, and sales progression. Chris has quickly climbed the ladder and is now the Assistant Office Manager. Outside of work, Chris is a serious golfer which led him to having crack at becoming pro ten years ago.

(+44) 01992 669 832
chris.marsh@butlerandstag.com

Bradley Gale – Senior Property Consultant

Bradley Gale  Senior Property Consultant

Having gained invaluable experience in telesales and marketing, Bradley began his career within the property industry in 2013 for a highly regarded corporate company within their Walthamstow office. It was there where he developed a passion for all things property and he hasn't look back since. Following a brief stint with a central London based agent, Bradley then embarked on his travels exploring Australia, New Zealand and Tasmania. He joined Butler & Stag in 2019 and has proved to be instant success climbing the leader board as one our most successful Property Consultants. Bradleys other passion is everything Music, including playing guitar, piano, singing and DJing.

(+44) 01992 669 830
bradley.gale@butlerandstag.com

Ted Rayment – Property Consultant

Ted Rayment  Property Consultant

Starting his career in Bishops Stortford, Ted has been in the property industry since 2016. Born and raised in Epping Green, Ted has excellent knowledge of all things CM16. He has recently joined the Theydon Bois team at Butler & Stag and is developing his skills in estate agency, always striving to improve and is now becoming an accomplished agent. Ted's other passion is sports, if he isn't running around a football pitch on a Sunday morning, he can be found hacking his way around a golf course in the local area.

(+44) 01992 667 666
ted.rayment@butlerandstag.com

Faith Staines – Property Consultant

Faith Staines   Office Coordinator

Faith has recently joined the team as an Office administrator here at Butler and Stag in Theydon Bois. Faith has been working in the industry for nearly two years and is very keen to progress her career, her friendly, positive attitude has been well received by our clients. Away from the office Faith spends a lot of her time with her family and friends and enjoys a quite night in at the weekends.

(+44) 01992 669 830
faith.staines@butlerandstag.com

Customer Feedback

We pride ourselves on our level of customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure.

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

  • We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
  • We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
  • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
  • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
  • If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306
admin@tpos.co.uk
www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

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