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01992 667 666 westessex@butlerandstag.com Homes to buy Homes to rent

Opening Hours

  • Monday 8:45am - 6.00pm
  • Tuesday 8:45am - 6.00pm
  • Wednesday 8:45am - 6.00pm
  • Thursday 8:45am - 6.00pm
  • Friday 8:45am - 6.00pm
  • Saturday 8:45am - 4.00pm
  • Sunday Closed

Address

4 Forest Drive
Theydon Bois
Essex
CM16 7EY

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Theydon Bois Office

Butler & Stag Theydon Bois opened its doors in June 2017 and since then has been expertly helping clients who are moving into, out of and around Theydon Bois and the surrounding areas.

Our staff at Butler & Stag Theydon Bois understand the subtleties of the local property market exceptionally well and whether you are renting, buying, selling or looking to let we can advise you on the options available to you in the current climate.

Butler & Stag Theydon Bois branch covers the following areas: Abridge, Buckhurst Hill, Chigwell, Chingford, Debden, Epping, Loughton, Ongar, Stapleford Abbotts, Theydon Bois, Upshire and Waltham Abbey.

Neil Leahy Director - Land & New Homes

Neil Leahy  Director - Land & New Homes

Neil is the co-owner of Butler & Stag, along with lifetime friend Michael Woolley. A resident of Theydon Bois where we opened our third office in 2017, Neil is extremely passionate about the area and saw a gap in the market to introduce our award services. Under Neil’s supervision, the office has seen accelerated growth and we are now recognised market leaders; it is equally impressive that this has taken just twelve months to achieve. Butler & Stag are also regularly commended for our fund raising initiatives raising tens of thousands of pounds for worthy local causes yearly. Away from the office Neil is a family man, he has a son and a daughter and enjoys spending time with them, along with his wife Claire. Neil also coaches his son’s football team at Buckhurst Hill FC and has overseen the transition of many of their players to professional academies.

(+44) 01992 917 652
neil.leahy@butlerandstag.com

Tony Game – Head Of West Essex Sales

Tony Game   Head Of West Essex Sales

Raised in Loughton and residing in Buckhurst Hill, Tony’s has an intimate knowledge of West Essex which proves an invaluable asset when selling properties within the area. A respected and well known figure within the local property industry, Tony has years of experience running residential sales departments. Tony’s clients respect his hardworking approach and refreshingly honest opinion, even when it isn’t what they want to hear! Tony is a big sports fan following Arsenal Football Club and representing Spurs Academy in his playing days. Socially, Tony can often be found enjoying a beer ‘or five’ in his local The Three Colt’s and after work in The Queen Victoria.

(+44) 01992 669 832
tony.game@butlerandstag.com

Sarah Chumbley – Property Manager

Sarah Chumbley  Property Manager

Sarah enjoys multiple roles within the company working from our office in Theydon Bois .They include Accounts, Property Management and Sales and Lettings administration. After four successful years with an independent estate agent in Old Harlow, we were delighted to secure Sarah’s services and she has proved invaluable in the growth and success of our Theydon office. Sarah thrives on offering a five-star customer service experience and regularly receives excellent reviews from our clients and tenants. Away from the office, Sarah is a real home girl and enjoys spending quality time with her family and friends.

(+44) 01992 669831
sarah.chumbley@butlerandstag.com

Chris Marsh – Assistant Office Manager

Chris Marsh  Assistant Office Manager

Chris is a proven member of the Butler and Stag team and is respected for his calming approach to property sales. Chris expertise includes negotiating, Valuing, and sales progression. Chris has quickly climbed the ladder and is now the Assistant Office Manager. Outside of work, Chris is a serious golfer which led him to having crack at becoming pro ten years ago.

(+44) 01992 669 832
chris.marsh@butlerandstag.com

Bradley Gale – Senior Property Consultant

Bradley Gale  Senior Property Consultant

Having gained invaluable experience in telesales and marketing, Bradley began his career within the property industry in 2013 for a highly regarded corporate company within their Walthamstow office. It was there where he developed a passion for all things property and he hasn't look back since. Following a brief stint with a central London based agent, Bradley then embarked on his travels exploring Australia, New Zealand and Tasmania. He joined Butler & Stag in 2019 and has proved to be instant success climbing the leader board as one our most successful Property Consultants. Bradleys other passion is everything Music, including playing guitar, piano, singing and DJing.

(+44) 01992 669 830
bradley.gale@butlerandstag.com

Charlie Parsons - Property Consultant

Charlie Parsons   Property Consultant

Charlie has recently joined Butler & Stag in our Theydon Bois office. He was raised in Loughton/Buckhurst Hill and has fantastic knowledge of the local area. Since 2017 Charlie has gained great experience within the property industry by working previously at a highly regarded company where he progressed his career. During time Charlie has gained a passion for selling property and making sure vendors/sellers achieve their dream home. Out of the office Charlie enjoys all sports but especially Football. Charlie has played for his local team and currently plays 5 a side every week. Charlie also enjoys travelling and socialising with friends.

(+44) 01992 667 666
charlie.parsons@butlerandstag.com

Faith Staines – Property Manager

Faith Staines   Property Manager

Faith has recently joined the team as an property manager here at Butler and Stag in Theydon Bois. Faith has been working in the industry for nearly two years and is very keen to progress her career, her friendly, positive attitude has been well received by our clients. Away from the office Faith spends a lot of her time with her family and friends and enjoys a quite night in at the weekends.

(+44) 01992 669 830
faith.staines@butlerandstag.com

Katy Morton – Office Co-ordinator/ Business Development

Katy Morton   Office Co-ordinator/ Business Development

Katy has recently joined the team as an Office administrator here at Butler and Stag in Theydon Bois. Katy has been working in the property industry for just over two years and is very keen to progress her career. Away from the office Katy's other interests include Music and quiet nights in at home.

(+44) 01992 667 666
katy.morton@butlerandstag.com

Amanda Schiavi – Company Sales Progressor

Amanda Schiavi   Company Sales Progressor

Amanda has recently joined the team as our Company Sales Progressor here at Butler and Stag. Amanda will be covering West Essex, Chingford and Bow offices. Amanda has been working in the industry for nearly 30 years and as a Sales Progressor for nearly 7. She is and is very keen to progress her career, her friendly, positive and tenacious attitude has been well received by our clients. Also, her extensive Sales Progression experience is second to none. Away from the office Amanda spends a lot of her time with her family, friends and enjoys watching her beloved Arsenal and talking about them on her, female driven, football fans podcast.

(+44) 01992 669 831
amanda.schiavi@butlerandstag.com

Rabia Habib - Lettings Co-ordinator

Rabia Habib   Lettings Co-ordinator

Rabia has recently joined Butler & Stag and brings with her over 15 years experience in Property Management having worked in East Sussex, East London and Essex. Throughout her career, Rabia has managed large portfolios of properties as well as lead management departments and prides herself on being able to use this experience to provide excellent customer service. Away from the office, Rabia enjoys spending family time with her husband and 2 young sons and is a keen home cook.

(+44) 01992 667 666
rabia.habib@butlerandstag.com

Customer Feedback

We pride ourselves on our level of customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure.

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

  • We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
  • We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
  • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
  • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
  • If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306
admin@tpos.co.uk
www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

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