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Our People

Our staff are our biggest asset, knowledgeable, helpful and motivated for results. Placing our customers at the very heart of our business helps us achieve the absolute best outcomes both for you and for us. Remember, we only get paid when we sell or let your house, so we are always motivated to deliver results for you. Excellent customer service is second nature to us and B&S agents will go that extra mile for customers. No task is too big, no gesture too small – no phone call too late. No matter what, the team of B&S agents will, and have always been here, to get you there.

Our Customers Service Team follow up our property sales and lets to ensure that we always deliver on our promises and if we get it wrong, we’ll put it right. Our survey results show a customer satisfaction rating of 98% - significantly above the national average for our industry. This means there are thousands and thousands of happy customers out there who would recommend B&S to friends and family when selling or letting property.

Our People

5* Service

We work for hard for total customer satisfaction and our staff are rewarded and targeted for 5 star reviews. Each star represents the DNA of our customer service. To be;

  • Humble
  • Helpful
  • Friendly
  • Knowledgeable
  • Efficient
5* Service

Traditional Values Modern Approach

Good old fashion communication is the centre of our approach. Silence can be deathly, which is why you can expect regular market updates and prompt viewing feedback even when its something you may not want to hear. The market is full of good news agents, but sometime a more direct approach is required for a successful sale or let. The clue is in our name, expect a complete Butler service from our agents, here when you need us but not over bearing or intrusive when you don’t.

Cutting edge marketing, drone photography, virtual tours, exquisite professional photography, RICS standard floor plans, social media campaigns and our digital offering is the perfect compliment.

Traditional Values Modern Approach

Results

We are humble in victory but its always nice to see our name in lights. Regular industry award winners and voted in the top 1% of estate agents UK wide. Not bad for two regular guys born and raised in Chingford.

Results

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