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508 Roman Rd Bow London E3 5LU
Company No: 9550372 VAT No: 210 8892 13
020 8102 1236
london@butlerandstag.com
4 Forest Drive Theydon Bois Essex CM16 7EY
Company No: 10610758 VAT No: 276 4850 68
01992 667 666
westessex@butlerandstag.com
Second Floor Offices 4 Forest Drive, Theydon Bois Essex CM16 7EY
020 8524 3333
chingford@butlerandstag.com
12 Coppice Row Theydon Bois Epping Essex CM16 7ES
020 4542 2999
enquiries@butlerandstag.com
We pride ourselves on our level of customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure.
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
The Property Ombudsman Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP
01722 333 306 admin@tpos.co.uk www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
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