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Please see the accreditation logos below to discover the benefits of using an agent who are licensed members of these schemes. Butler and Stag are one of the few agents who are fully accredited by Safe Agent, National Approved Lettings Scheme (NALS), Rentshield, Deposit Protection Service (DPS) and The Property Ombudsman (TPO). Together these accreditations offer landlords, tenants, vendors and purchaser's peace of mind that they are dealing with an estate agent that follows stringent rules of conduct with independent redress.

Consumers should be asking agents if they are members of at least one if not all of the below:

The Property Ombudsman Sales

My role is to provide fair and reasonable resolutions to disputes between members of the public and estate agents who are members of the TPO Scheme or who have registered with the TPO under the Office of Fair Trading (OFT) Approved Estate Agents Redress Scheme.

Firms who are members follow the TPO Code of Practice for Residential Sales.

Theydon Bois Branch Property Ombudsman Membership Certificate

Bow Branch Property Ombudsman Membership Certificate

The Property Ombudsman Lettings

I am able to consider disputes referred by landlords or tenants and relating to lettings and management agents that are members of the Scheme. These agents follow the TPO Code of Practice for Letting Agents.

Note that disputes relating to repayment of deposits paid by tenants and which are protected by an approved Tenancy Deposit Scheme should be referred to the relevant deposit protection scheme.

Our Property Ombudsman Membership Certificate

Safe Agent

Landlords and tenants often make decisions based on cost but it is important to ensure you ask your agent for details of the organisation they are regulated by and whether or not they are covered by a client money protection scheme.

All agents who are part of ARLA/NAEA, the Law Society, NALS and RICS maintain and operate separate designated client accounts where your money is held completely separate from the operating funds of the firm. If the agent you are using cannot provide you with the assurance of knowing they are covered by a client money protection scheme the question you need to ask is why not?

Bow Branch Safe Agent Membership Certificate
Theydon Bois Branch Safe Agent Membership Certificate


The Deposit Protection Service (The DPS) launched in 2007 and has grown to become a trusted partner to many landlords and letting agents, now protecting over one million tenancy deposits. We are proud to offer a ‘one-stop shop’ for tenancy deposit protection by providing landlords and letting agents with a choice of custodial or insurance-based protection via our Custodial Scheme or our Insured Scheme.

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