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02085 243 333 Homes to buy Homes to rent

Opening Hours

  • Monday 8:45am - 6.00pm
  • Tuesday 8:45am - 6.00pm
  • Wednesday 8:45am - 6.00pm
  • Thursday 8:45am - 6.00pm
  • Friday 8:45am - 6.00pm
  • Saturday 8:45am - 4.00pm
  • Sunday Closed


Second Floor Offices
4 Forest Drive, Theydon Bois
Essex CM16 7EY

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Chingford Office

Butler & Stag Chingford opened its doors in June 2020 and since then has been expertly helping clients who are moving into, out of and around Chingford and the surrounding areas.

Our staff at Butler & Stag Chingford understand the subtleties of the local property market exceptionally well and whether you are renting, buying, selling or looking to let we can advise you on the options available to you in the current climate.

Butler & Stag Chingford branch covers the following areas: Chingford, Highams Park, Walthamstow, Woodford Green, Buckhurst Hill.

Neil Leahy Director - Land & New Homes

Neil Leahy  Director - Land & New Homes

Neil is the co-owner of Butler & Stag, along with lifetime friend Michael Woolley. A resident of Theydon Bois where we opened our third office in 2017, Neil is extremely passionate about the area and saw a gap in the market to introduce our award services. Under Neil’s supervision, the office has seen accelerated growth and we are now recognised market leaders; it is equally impressive that this has taken just twelve months to achieve. Butler & Stag are also regularly commended for our fund raising initiatives raising tens of thousands of pounds for worthy local causes yearly. Away from the office Neil is a family man, he has a son and a daughter and enjoys spending time with them, along with his wife Claire. Neil also coaches his son’s football team at Buckhurst Hill FC and has overseen the transition of many of their players to professional academies.

(+44) 01992 917 652

Milo O’Neill – Office Manager

Milo O’Neill   Office Manager

Milo is a North London boy at heart, though now he resides in Chingford and heads up our E4 operation, where he lives with his wife and daughter. He started his career in estate agency back in 2001 with a successful independent agency in Islington/Haringey, but after the birth of his daughter in 2008 found that the commute and working hours just didn’t tie into family life.

Ever since he has become well known throughout the East London and West Essex property market for his keen and intuitive approach to matching top-quality buyers with fantastic homes. An experienced property valuer means that he is often sought out to help with placing accurate valuations on clients homes, and with a watchful eye over the latest buying trends and legislation he is always up to speed with changes that will help improve the saleabilty and marketability of properties. Milo is a qualified member of the National Association of Estate Agents

(+44) 01992 669 832

Helga Hanning

Helga Hanning   Company Sales Progressor

01992 667 666

Sarah Chumbley – Property Manager

Sarah Chumbley  Property Manager

Sarah enjoys multiple roles within the company working from our office in Bow .They include Sales and Lettings administration, Property Management and carrying out viewings for our lettings properties. After four successful years with an independent estate agent in Old Harlow, we were delighted to secure Sarah’s services and she has proved invaluable in the growth and success of our Theydon office. Sarah thrives on offering a five star customer service experience and regularly receives excellent reviews from our clients and tenants. Away from the office, Sarah is a real home bird and enjoys spending quality time with her family and friends.

(+44) 01992 669831

Chris Marsh – Assistant Office Manager

Chris Marsh  Assistant Office Manager

Chris is a proven member of the Butler and Stag team and is respected for his calming approach to property sales. Chris expertise includes negotiating, Valuing, and sales progression. Chris has quickly climbed the ladder and is now the Assistant Office Manager. Outside of work, Chris is a serious golfer which led him to having crack at becoming pro ten years ago.

(+44) 01992 669 832

Bradley Gale – Senior Property Consultant

Bradley Gale  Senior Property Consultant

Having gained invaluable experience in telesales and marketing, Bradley began his career within the property industry in 2013 for a highly regarded corporate company within their Walthamstow office. It was there where he developed a passion for all things property and he hasn't look back since. Following a brief stint with a central London based agent, Bradley then embarked on his travels exploring Australia, New Zealand and Tasmania. He joined Butler & Stag in 2019 and has proved to be instant success climbing the leader board as one our most successful Property Consultants. Bradleys other passion is everything Music, including playing guitar, piano, singing and DJing.

(+44) 01992 669 830

Ted Rayment – Property Consultant

Ted Rayment  Property Consultant

Starting his career in Bishops Stortford, Ted has been in the property industry since 2016. Born and raised in Epping Green, Ted has excellent knowledge of all things CM16. He has recently joined the Theydon Bois team at Butler & Stag and is developing his skills in estate agency, always striving to improve and is now becoming an accomplished agent. Ted's other passion is sports, if he isn't running around a football pitch on a Sunday morning, he can be found hacking his way around a golf course in the local area.

(+44) 01992 667 666

Ella Halcro - Office Co-Ordinator

Ella Halcro   Office Co-Ordinator

Ella has recently joined the team as Office Co-Ordinator here at Butler & Stag in our Theydon Bois Office and is very keen to progress her career. She has grown up in Theydon Bois, so knows the local area well. Away from the office Ella enjoys spending time with her family and friends.

(+44) 01992 667 666

Customer Feedback

We pride ourselves on our level of customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure.

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

  • We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
  • We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
  • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
  • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
  • If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

The Property Ombudsman
Milford House
43-55 Milford Street

01722 333 306

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

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