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020 8102 1236 bow@butlerandstag.com Homes to buy Homes to rent

Opening Hours

  • Monday 8:45am - 6.00pm
  • Tuesday 8:45am - 6.00pm
  • Wednesday 8:45am - 6.00pm
  • Thursday 8:45am - 6.00pm
  • Friday 8:45am - 6.00pm
  • Saturday 8:45am - 4.00pm
  • Sunday Closed

Address

508 Roman Road
Bow
London
E3 5LU

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Bow Office

As with all our branches, Butler & Stag Bow have a dedicated team who specialise in property sales, lettings and property management. Butler & Stag Bow is conveniently located on the historic Roman Road within walking distance of the stunning Queen Elizabeth Olympic Park.

The diversity of the areas covered by the Butler & Stag Bow office requires a highly skilled, dedicated team with a wealth of knowledge and experience to navigate through this rapidly changing market and this is exactly what Butler & Stag Bow have at your disposal.

If you are looking to buy or rent, sell or let in or around Bow, Bromley by Bow, Limehouse, Mile End, Bethnal Green, Stepney, Victoria Park, Whitechapel Poplar, Aldgate, Spitalfields, Hackney, Hoxton, Shoreditch, Bethnal Green, De Beauvoir, London Fields, Dalston, Clapton, Homerton, Clerkenwell, Old Street, The City or Haggerston then come in to see us at Butler & Stag Bow.

Michael Woolley

Michael Woolley  Director - Land & Homes

Michael set up Butler & Stag with best mate Neil Leahy back in 2012 and they now have three offices, with plans to continue their expansion. Michael loves his sport and was once fairly handy at football, rugby and cricket. Based at the Roman Road office in the East End, this is an area Michael has great affinity with, having worked in the East End and City fringe markets throughout his career in agency. When not in the office he spends his time with his wife and three children!

(+44) 20 3589 6505
michael.woolley@butlerandstag.com

Robert Burgess

Robert Burgess  Assistant Manager - London Sales

Robert recently joined the Butler and Stag team, however isn’t new to the property industry or the Directors who he knows well and has worked alongside in previous years. Being a lifelong resident of East London and having 14 years experience in the London Property market ensures that Rob can use his inside knowledge of the local area to sell the perfect property to his clients. Rob has a keen interest in cars, travel, and his best bud Coco the Boxer dog who can always be seen walking around parks of east London.

(+44) 020 3589 6506
robert.burgess@butlerandstag.com

Joe Mulligan

Joe Mulligan  Lettings Consultant

joe.mulligan@butlerandstag.com

Aidan Kitchen

Aidan Kitchen  Property Consultant

Aidan joined Butler & Stag back in March 2017, coming from a background in Digital Marketing which helped him quickly transfer his client service skills. With the whitest teeth in the company, Aidan did consider a career in modelling but was swiftly told he had the perfect face for radio and decided to focus his energy on becoming the best Estate Agent in East London instead. Based at the Roman Road office in Bow, Aidan loves his food and will often be found trying out the various food stalls and deli’s on Roman Road Market.

(+44) 20 3589 6504
aidan.kitchen@butlerandstag.com

Melisha Pall – Property Manager

Melisha Pall MARLA  Property Manager

(+44) 02081 021236
melisha.pall@butlerandstag.com

Casey Monaghan

Casey Monaghan  Property Manager

Casey was made in ‘East London’, she lives in E4, previously worked in E17 and now works, lives and breathes in our E3 Bow office.Casey brings her vibrant personality and customer care knowledge to the very front of our office utilizing the skills she has acquired as a Sales Negotiator in E17 and moreover her previous International Compliance experience. She now embodies those skills and further adds substantial value to the office as our Property Manager/Office Co-Ordinator.

(+44) 20 3589 6508
casey.monaghan@butlerandstag.com

Customer Feedback

We pride ourselves on our level of customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure.

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

  • We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
  • We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
  • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
  • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
  • If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306
admin@tpos.co.uk
www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

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