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020 7613 5550 shoreditch@butlerandstag.com Homes to buy Homes to rent

Opening Hours

  • Monday 8:45am - 6.00pm
  • Tuesday 8:45am - 6.00pm
  • Wednesday 8:45am - 6.00pm
  • Thursday 8:45am - 6.00pm
  • Friday 8:45am - 6.00pm
  • Saturday 8:45am - 4.00pm
  • Sunday Closed

Address

96a Curtain Road
Shoreditch
London
EC2A 3AA

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Shoreditch Office

Butler & Stag Shoreditch is the flagship branch of the Butler & Stag group. First launched in 2012 Butler & Stag Shoreditch quickly earned a reputation of trust and transparency, something that we are very proud of and which is evident in all that we do, across all our branches.

Butler & Stag Shoreditch cover every aspect of property sales, lettings and property management so please drop in to see our helpful team at Butler & Stag Shoreditch to discuss your needs. The staff at Butler & Stag Shoreditch are passionate about the parts of London they serve, and this clearly shows!

So, for properties in and around Aldgate, Spitalfields, Hackney, Hoxton, Shoreditch, Bethnal Green, De Beauvoir, London Fields, Dalston, Clapton,Homerton, Clerkenwell, Old Street, The City or Haggerston then pop in to Butler & Stag Shoreditch.

Joanna Roberts

Joanna Roberts MARLA  Head of Lettings

Jo joined Butler & Stag in 2019 after working at a large Essex Estate Agency in the Dunmow area as a Lettings Manager after 8 years. Jo believes her key qualities are that she is compassionate, focused and goes out of her way to make sure the clients experience is personal and tailored to their individual needs. Jo is a proud member of ARLA having passed her industry exams and has been a driving force as head of lettings between all of the offices. Away from the office Jo enjoys spending time at home with partner, watching non-league football, holidays, dinner with friends and family and taking Reg her pet French bulldog for walks.

(+44) 01992 667 666
joanna.roberts@butlerandstag.com

Lewis Hughes

Lewis Hughes  Property Consultant

Lewis started his career with Butler and Stag in the Sumer of 2018. Lewis loves his boxing which he competed at National Level as well as his cooking which he compares himself to Gordan Ramsey. An Essex boy with family originating from East London. If you need any assistance whether Sales or Lettings Lewis is the right Man to speak to.

(+44) 20 3589 6507
lewis.hughes@butlerandstag.com

Joe Mulligan

Joe Mulligan  Lettings Consultant

joe.mulligan@butlerandstag.com

Lydia Hellen

Lydia Hellen  Office Co-ordinator

Lydia, our Shoreditch office administrator who has a friendly and out-going personality and is quickly gaining experience within our fast growing company. Following in the footsteps of her successful property developer dad, Lydia has a keen interest in the industry and strong ambitions to progress. With a largely PR and hospitality focused background and she is already showing excellent customer services attributes. A local girl, Lydia was born and raised in Chingford. Away from the office she enjoys socialising with her large group of friends, spending time with her family.

(+44) 01992 669 834
lydia.hellen@butlerandstag.com

Customer Feedback

We pride ourselves on our level of customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure.

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

  • We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
  • We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
  • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
  • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
  • If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306
admin@tpos.co.uk
www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

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