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Finding a property with Butler & Stag

In all cases we require landlord approval prior to a maintenance job being processed. This may take up to five working days from when you log a request, therefore please take this into consideration.

Anything that possesses a Health & Safety risk will of course be dealt with immediately.

Once your landlord approves the job request, a quote will be obtained from our suppliers; in some cases this may require a home visit. In some cases more than one quote is required and it may take up to five working days for the landlord to give approval to proceed. Once approved your maintenance issue will be categorised as priority status below and dealt with accordingly.

Where the issue is caused by the actions or inactions of the tenant, they may be expected to pay the cost of any associated invoices.

High Priority: 24 - 48 hours

  • Substantial water leaks
  • Security issue
  • Power cut
  • Disruption to heating
  • Lack of hot water
  • Gas leak
  • Blocked drain

Medium Priority: 4 - 5 Working Days

  • Faulty equipment
  • Faulty fixtures & fittings
  • Account matters
  • Pest control

Low Priority: 10 - 15 Working Days

  • Internal refurbishment
  • Cleaning
  • Light bulb replacement

For more information please contact us.

If you suspect a gas leak please contact the following helpline:

National Grid Gas Emergencies (Formally Transco Gas ) – 0800 111 999 (This is a 24-hour emergency line)

Please go to the National Grid website for further details.

Log a Maintenance Issue

Here you can log your property maintenance requests and our team will endeavour to respond as soon as possible.

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